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Have you tried the following?

  • Read Tech Tips to view key technical information about products and tool flow
  • Try our Problem Solvers to help troubleshoot technical issues.
  • Use the search engine to search the Xilinx Answers Database. Xilinx Applications Engineers add to this knowledge base daily.
  • Use the Forums to search for your Answer in a discussion group, on the comp.arch.fpga news group or in a chat room.
  • Check the Software Updates area to make sure your software is current.

For further information:

  • Visit the EDK page for new product information.
  • Browse the Library for technical documentation.
  • Visit the Design section to obtain design resources and intellectual property such as cores and application notes.
  • Try our Education Services for details on instructor led classes, e-Learning modules and Xilinx produced tutorials.

If you still need to contact us:

 

 Technical Support
Region Phone E-mail Support Hours
North America +1 800 255 7778 or
+1 408 879 5199
Please open a case via WebCase M,T,W, F 7:00-5:00 PST
Th 7:00-4:00 PST
United Kingdom +44 870 7350 610 Please open a case via WebCase M-F 8:00 -5:30 GMT
France +33 1 3463 0100 Please open a case via WebCase M-F 8:00 -5:30 GMT
Germany +49 180 3 60 60 60 Please open a case via WebCase M-F 8:00 -5:30 GMT
*Sweden +46 8 33 14 00 Please open a case via WebCase M-F 8:00 -5:30 GMT
*Netherlands +31 (0)800 0233868 Please open a case via WebCase M-F 8:00 -5:30 GMT
*Belgium +32 (0)800 90913 Please open a case via WebCase M-F 8:00 -5:30 GMT
Rest of Europe +44 870 7350-610 Please open a case via WebCase M-F 8:00 -5:30 GMT
Japan +81 3 5321 7750 Please open a case via
Japanese WebCase

M-F 9:00 -12:00,
1:00-5:00 JST

Hong Kong +852 2 424 5200 china_support@xilinx.com  
Korea +82 2 761 4277 korea_support@xilinx.com  
China +852 2 424 5200 china_support@xilinx.com  
Taiwan +886 2 2174 1388 taiwan_support@xilinx.com  
*Rest of Asia +1 408 879 5199 Please open a case via WebCase  

* English language support
Corporate Switchboard +1 408-559-7778

Software Customer Service
With Software Customer Service, you can generate your Foundation Express license, register your Xilinx software, and keep your maintenance contract current.

Additionally, visit Services to find sales and distributor contact information for your region.

 Software Customer Service
Region Phone E-mail
North America +1 800 624 4782 or 408 879 6127 isscs@xilinx.com
Europe Please call your distributor m1license@xilinx.com
Japan +81 3 5321 7732 cs_1@xilinx.com
All Others +1 800 624 4782 or +1 408 879 6127 cs_1@xilinx.com
 
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